Wildhorse Apparel carries the policies listed below to ensure that we are able to provide the best service to all of our many amazing customers.
By purchasing from Wildhorse Apparel you are agreeing to the following:
-I no longer offer custom or made-to-order pieces.
-All items are available exclusively here on a limited edition first-come-first-serve basis, in periodic collections announced on my social media.
-Serious customers only PLEASE. My items are extremely limited, and are intended to go to people that actually want them. Please do not order with the pre-meditated intention of returning. To ensure this does not happen, I will issue store credit for all returns, NOT refunds. Thank you for understanding.
-I do not sell my clothing on any other websites.
-Orders are shipped by priority mail with tracking.
-If you place multiple orders, I will always combine your shipping and refund any overages, at the time of packing your order.
-Shipping services, once provided to you, are not refundable and are not complimentary at any time.
-If your piece doesn’t fit or suit you, you are welcome to return it for store credit (I no longer offer refunds, this is to ensure that my pieces go to serious customers only, as quantities are very limited)
-All of our items are hand dyed with fiber reactive dyes, which are much more dynamic and changeable than normal commercial dyes. There will be slight variations from piece to piece within in the same batch, and the colors will also shift *noticeably* depending on the lighting. Your phone screen/computer monitor settings may also change the appearance of colors. This is the nature of hand dyed clothing/online shopping and as such will NOT be considered a "defect" or grounds for a return. Please order with an open mind when it comes to colors!
-Shipping costs will be the responsibility of the customer. In the event of return, the customer will pay the return shipping.
-Return requests must be made within 2 weeks of receiving your order. I will not accept returns after this time window.
-Orders must be shipped back to me within 1 week of notifying me of a return. Returns sent after a week will be returned to you as-is.
-All returned items MUST be in like-new condition, tried on only. I do not accept returns of pieces that are obviously worn or after the piece has been worn and washed.
-In the event of a flawed item, a refund may be issued when the item is returned. This refund will NOT include shipping, as shipping is a 3rd party service, and services cannot be reversed. Shipping will be paid by the customer requesting shipping services.
-Although it is impossible to give a lifetime guarantee on how long a garment will last, I do offer repairs within reason.
-If you contact me when your garment begins to have an issue, I can generally fix it. If you wait until the garment is unwearable due to progressed damage, I probably cannot fix it.
-Due to the above concern I ask that you contact me immediately if you need a repair. I will not be responsible for damage to items that has been allowed to progress. Please do not continue to wear damaged items!
-This service is offered strictly as a courtesy to my customers. I will retain the decision making over what is repairable and what is not.
-Wearing out an item (any item that is "used up" or beyond repair) does not entitle the customer to a replacement, refund, store credit or anything else free. Nothing lasts forever including clothing.
-Customers will be responsible for shipping costs in the event of a repair.
Thank you for supporting handmade!